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Towards a comprehensive IT management methodology

Samiei, E ; Sharif University of Technology | 2021

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  1. Type of Document: Article
  2. DOI: 10.1109/EMR.2021.3133804
  3. Publisher: Institute of Electrical and Electronics Engineers Inc , 2021
  4. Abstract:
  5. As the role of IT becomes more eminent, IT management frameworks become more demanding. Although each of the IT management frameworks focuses on a particular part of this wide scope, implementing frameworks individually, wastes budget and time and results in incompatible or redundant artefacts. The question we want to answer in this research is if a comprehensive IT management methodology could be implemented to provide all the effective results of different IT management frameworks, yet to avoid redundancies and costs of implementing each framework separately. In this study, the integration of the ITIL framework as the most well-known IT service management framework, the COBIT framework as one of the most widely used IT management frameworks, and IT enterprise architecture as a comprehensive solution for identifying, designing, and implementing a desirable IT structure, is analyzed. We present an intuitive methodology to integrate these frameworks. To validate the proposed model, it was implemented in a company active in the transportation industry and the results were qualitatively evaluated from experts points of view. We found that the proposed methodology could generate all of the expected artefacts with less time and budget and could prevent production of redundant/inconsistent outpu IEEE
  6. Keywords:
  7. Budget control ; Costs ; Information management ; COBIT ; Enterprise Architecture ; Information technology management ; IT management ; IT services ; ITIL ; ITIL framework ; Management frameworks ; Management methodologies ; Security ; Redundancy
  8. Source: IEEE Engineering Management Review ; 2021 ; 03608581 (ISSN)
  9. URL: https://ieeexplore.ieee.org/document/9645251